Support
1. Digital Scales Kit (DIY) :
Operation manual click here and Installation guide here
Video guide for calibration click here.
Guide on How to Build a Platform click here and here
2. Heavy Duty Load Bars :
Quick Start Guide click here
Installation Guide click here
Operation manual click here
Software and manual for data export click here
Guide on How to Build a Platform click here
NB : Do not attempt to calibrate this system without AgriEID support assistance - please contact support at info@agrieid.com. These scales are shipped calibrated so there is no need for recalibration unless advised by AgriEID support to do so.
Load Bar Calibration PDF Guide and Video click here
Wiring guide for connectors - click here
3. ProReach (Grey) SMART Stick Reader
Click here and set-up guide here to download
Video guide to connect : click here
Video guide to reset language : click here
Troubleshooting Guide : click here
Compatible with iOS (Apple) and Android mobile operating systems
When connecting and using this SMART reader ensure all other devices besides the host have their Bluetooth settings switched off to prevent multi device interference.
4. Heavy Duty (Orange) SMART Stick Reader
Latest software package - connect reader to PC click here to download.
Click here to view and download the product manual (Android, Apple IOS, Windows and Mac OS compatible)
Video guide on how to operate key features and functions of the device click here
Video guide (1) on how to connect device via Bluetooth click here
Video guide (2) on how to connect device via Bluetooth click here
When using this SMART reader to connect to a mobile device via Bluetooth - it is extremely important to ensure ALL other mobile devices in the near vicinity have their Bluetooth settings SWITCHED OFF to prevent multi device interference and to establish an initial and stable Bluetooth connection.
If the Apple onboard keyboard is not available please update to the latest iOS and install the SwiftKey Keyboard download here - then reboot your device.
Instruction Guide for Data Transfer Software Installation click here
Download Windows Software for Data Transfer to PC - click here
Note : temporarily disable Anti-Virus + Firewall settings and enable browser pop ups to facilitate software download if required.
Video guide on how to use Data Transfer Software click here
Download Universal USB Driver Fix here (USB to UART - Driver is Unavailable)
Guide on how to extract and open a compressed .RAR file click here
Installation notes for installing and uninstalling drivers click here
Additional USB drivers available here for download if still unable to connect
NB : This device is only compatible with Windows PC computers for the mass transfer of stored EID data on the device. Software should auto run when downloaded to a new Windows PC. If using an older machine and a driver error appears when attempting to connect to the scanner - download and install the additional drivers available above and from here
5. Compact (white) SMART Reader
Click here to download the latest version of software (reader to PC transfer)
Click here to download product manual (Android, Apple IOS, Windows and Mac OS compatible)
Click here to view an instructional video for first time users.
When connecting and using this SMART reader ensure all other devices besides the host have their Bluetooth settings switched off to prevent multi device interference.
If the Apple onboard keyboard is not available please update to the latest iOS and install the SwiftKey Keyboard download here - then reboot your device.
Instruction Guide for Software Installation click here
Software for Stored Data Transfer - click here to download
Video guide on how to use Data Transfer Software click here (same troubleshooting as above in section 4)
This scanner is only compatible with Windows PC computers for stored data export.
Refer to section 4 with any problems (above) as the data transfer software and USB device drivers are the same.
6. Mini Tag Reader (Pocket-USB)
Click here to download
This scanner is compatible with PC and Mac operating systems.
7. Pet ID Scanner
Click here to download
This scanner is compatible with PC and Mac operating systems. This scanner will read glass microchips (FDX) it will not read NLIS cattle or sheep tags (HDX).
8. Legacy Product Support - First Generation
Original Yellow Stick Reader and Compact Scanner product support including free data transfer software, operation manuals and installation / user guides click here
9. NLIS User Guides and Education
Learn how to upload and manage your scanned RFID records with this easy to follow user guide from the NLIS.
Click here to download
Additional user guides for easy NLIS operation here and here
10. Video Guides - Set-up and Training
Hardware set-up guides and troubleshooting click here
Software set-up and modules click here
If you are having any issues with the operation of any of our products, please just email us via the contact us form or call our customer support team anytime on 1300 345 882